Frequently Asked Questions.

Have additional questions? Don't Be Afraid To Ask Le Ciel !!

General Questions

Le Ciel is a passionate team based in Syria that takes pride in creating the finest homemade crafts. With a goal to rekindle the love for handcrafted items, the team puts immense care and love into their every creation. Le Ciel’s specialties range from handmade accessories to home décor, each made uniquely with individual attention to detail. By harnessing their creative abilities and technically sound skills, the team delivers the highest quality products that have become synonymous with their name.

When you place an order with Le Ciel, get ready for an experience of the highest quality, where every product is crafted with the utmost care and attention to detail. Our team of expert chefs takes great pride in creating homemade delicacies that cater to your specific taste preferences.

Le Ciel lets you choose the color you like. You can pick from many different colors, including bright colors and softer ones. You can choose to stand out or blend in with your environment. If you order through WhatsApp or Instagram DMs, you can personalize your order.

Le Ciel is a company that has a great desire to expand beyond its current reach and become the top supplier of its sector on a global scale. With this ambitious goal in mind, we are constantly striving to improve our approach towards providing customizable and flexible services for our customers, and we take great pride in the innovative measures we’ve put into place thus far.

Our vision for Le Ciel is a bright and promising one, and we are confident in our exceptional team of experts who share our excitement and enthusiasm for this next step in the company’s journey. We recognize that it will take hard work and dedication, but with a collaborative and forward-thinking mindset, we believe that we can achieve our dreams and deliver exceptional value to all of our esteemed clients. 

Shipping Questions

When it comes to shipping, we like to do things differently at Le Ciel. Rather than relying on traditional online ordering, we offer a more personal approach. Once you’ve found the perfect product in your desired color, simply get in touch with us via WhatsApp or Instagram DMs to place your order. From there, we’ll work with you to arrange shipping in a way that suits your preferences. You might choose to have your items sent via DHL for speedy delivery, or opt for UPS for added peace of mind. Whatever your shipping needs may be, we’re here to make the process as smooth and hassle-free as possible. So why not message us today to learn more about how we can help you get your hands on our beautiful products!

It is important to note that for the time being, our payment process is temporarily arranged through WhatsApp or Instagram Direct Messages. However, we are actively working towards expanding our payment options and hope to soon support e-payment options, such as Paypal or Stripe, for added convenience. We understand that having a variety of payment options is crucial in providing a seamless and hassle-free experience for our customers. Rest assured, we are constantly exploring new ways to improve our services and ensure customer satisfaction. Thank you for your patience and understanding during this transition period. We will be sure to keep you updated on any future developments.

Our Ciel Bag is a beautiful and stylish custom-made bag that our experts worked really hard on. They paid attention to every little detail to make it perfect. Lots of our happy customers have given it a good review which shows how well-made it is. If you choose Le Ciel, you’ll get a great bag that looks luxurious and works really well. Also, depending on the shipping company you choose, like DHL, you may receive specific packaging for extra protection during shipping. Trust us, you won’t be disappointed!

Still have questions?


If you have recently had an enjoyable experience ordering from Le Ciel, we kindly request that you take a moment to share your positive feedback with us. We welcome your feedback via various means, whether it be leaving a comment on WhatsApp or Instagram, or perhaps finding a personalized method that suits you best. By sharing your experience, you are not only expressing your appreciation for our services, but you are also helping us to continue improving our offerings for future customers.

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